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Shipping & Returns

Delivery Information

 

l currently post across the UK (excluding Northern Ireland).And l use Royal Mail Tracked 24

 

Orders are processed within 3–5 working days. Once shipped, you’ll receive a confirmation email with tracking details (if available).

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Shipping Costs:

  • Flat rate shipping based on parcel size and weight

 

* Digital crochet patterns are downloaded to your phone or computer via Email.

 

Important:

Due to the new GPSR regulations (December 2024), we are currently unable to ship internationally. We’ll keep you updated if this changes!

 

Thank you for supporting sustainable, handmade creations — and for your patience while we carefully pack your unique order!

Return & Exchange

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At Cosy Creations 24, each piece is handmade with care using upcycled materials, making every item one-of-a-kind.

Returns:

  • As a small handmade business, we are unable to accept returns unless an item is faulty or damaged.

  • And customer is responsible for the postage for returned items.

  • Please contact us within 7 days of delivery if there’s an issue with your order.

Exchanges:

  • Exchanges are handled on a case-by-case basis. We want you to be happy, so please reach out if you have any concerns.

Damages and Issues:

  • Please inspect your order upon arrival.

  • If your item is damaged during delivery, email us photos and a description within 48 hours so we can help resolve it quickly.

Custom Orders:

  • Unfortunately, custom or personalized items cannot be returned or exchanged.

Contact Us:
If you have any questions or need help, email us at [cosycreation24@icloud.com] — we're here to help! 

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